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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Andrew Cisneros

Andrew Cisneros

February 27, 2026

5  out of  5
rating by Andrew Cisneros
"I switched to State Farm about a year ago and it was the best decision I’ve made. Besides the fact that it saved me a bunch of money, customer service is the best. Cole has helped me along the way and gets to back to me super fast. He walks me through everything and gets me the best rates. I appreciate Cole and State Farm."
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Caitlyn Thrash

February 27, 2026

5  out of  5
rating by Caitlyn Thrash
"Cole is always very great with communicating and staying on top of things. Very happy with my experience!"
Profile photo of Chad Curtis

Chad Curtis

February 27, 2026

5  out of  5
rating by Chad Curtis
"I had a great experience with Cole . He is professional, responsive, and took the time to explain all my options clearly. I never felt pressured — just genuinely supported in finding the right coverage for my needs. It’s rare to find someone who makes the process this easy and stress-free. Highly recommend!"
Profile photo of Kate Seibert

Kate Seibert

February 26, 2026

5  out of  5
rating by Kate Seibert
"Wesley is always quick to answer all our questions and get our plans updated when life changes. He is knowledgeable and dependable to work with, always meeting each need we need assistance with."
We responded:
"Kate, we are super excited that y'all switched to State Farm.
Thank you for taking the time to give us a 5-Star review!
Sincerely,
Mark "
Profile photo of Marilee Bowerman

Marilee Bowerman

February 25, 2026

5  out of  5
rating by Marilee Bowerman
"I’ve been with them for several years and trust their expertise and advice. They have always been very helpful and courteous."
We responded:
"Marilee,
Thank you so much for your review and than you for your business.
Mark"
Profile photo of Paul Minigh

Paul Minigh

February 25, 2026

5  out of  5
rating by Paul Minigh
"Quick and simple process, saving me time and money. Wesley is an amazing agent, super knowledgeable and personable!"
We responded:
"Paul,
Thank you for your Five Star review. Wesley does an awesome job helping our customers.
Thank you,
Mark"
Profile photo of Emma Alison

Emma Alison

February 25, 2026

5  out of  5
rating by Emma Alison
"I’ve always been so appreciative of Mark Elder and his office. I’ve been working with them for several years, and their dedicated team is what keeps me. Last year Nichole was so helpful in helping me with my auto claim and getting everything switched over after a major hailstorm, to Wesley quickly helping me make changes today, and offering me additional advice for my plans. No hassle, just real conversation, quick turnaround, and honest about what they can do. As always, Thank y’all so much!"
We responded:
"Emma,
Your review makes us so happy and thankful for customers like you.
Sincerely,
Mark"
Profile photo of Michael Rodriguez

Michael Rodriguez

February 24, 2026

5  out of  5
rating by Michael Rodriguez
"Wesley at Mark Elder State Farm in New Braunfels greatly helped me with my vehicle insurance! He listened carefully to what I needed, explained the coverage options in a clear and simple way, and found me a policy with strong protection at a very good rate. The entire team was friendly and quick to respond, which made the whole process easy and stress-free. Especially nice since I'm getting settled in the area. If you need reliable auto insurance and great personal service in New Braunfels, I highly recommend Mark Elder State Farm. Ask for Wesley - you will be happy you did. Thank you for the excellent help!"
We responded:
"Thank you so much Michael for your 5 Star review. We really appreciate it and are here to help with all your insurance needs.
Sincerely,
Mark"
Profile photo of Zuma Dubz

Zuma Dubz

February 17, 2026

5  out of  5
rating by Zuma Dubz
"Absolutely amazing customer service and help from Stacey, 10/10 would recommend to anyone"
We responded:
"Zuma,
Thank you so much for your 5 Star review. We’re here to help you with all your insurance needs.
Mark "
Profile photo of Kalen Fryer

Kalen Fryer

February 17, 2026

5  out of  5
rating by Kalen Fryer
"Stacy was just the best. If you're thinking you may be over paying for your current insurance just call this number and ask for Stacy."
We responded:
"Kalen,
Thank you for the 5 Star review. We really appreciate it. Stacy is awesome and we love helping our customers.
Mark"
Profile photo of Adrian Alfaro

Adrian Alfaro

February 16, 2026

5  out of  5
rating by Adrian Alfaro
"Stacy and Nichole were extremely friendly and informational"
We responded:
"Adrian,
Thank you for your review. Please let us know if we can ever help.
Mark"
Profile photo of Jeffery Rowe

Jeffery Rowe

February 10, 2026

5  out of  5
rating by Jeffery Rowe
"Stacey is the best"
We responded:
"Thanks for your 5 Star review Jeffery! We appreciate your business.
Mark"
Profile photo of Joseph Galvan

Joseph Galvan

February 9, 2026

5  out of  5
rating by Joseph Galvan
"Stacy so good"
We responded:
"Thank you Joseph, glad we could help with your auto insurance.
Mark"
Profile photo of Kaden Frauenberger

Kaden Frauenberger

January 27, 2026

5  out of  5
rating by Kaden Frauenberger
"Wesley Folsom helped me buy life insurance, which is basically adulting on hard mode. I don't trust people with money or paperwork, but I trust Wesley. Now if i get kicked by a horse, ran over by a rouge tesla, or just disappear into the night, my loved ones are covered. Would use again if I somehow come back as a ghost"
We responded:
"Kaden,
Thank you for your 5 Star Review. Life insurance is the most important insurance policy we offer.
Sincerely,
Mark"
Profile photo of JT Knipper

JT Knipper

January 26, 2026

1  out of  5
rating by JT Knipper
"Drove all the way there from canyon lake and he wasn't there he was working from home it was too cold LOL Sun was shining and everything tried to get my beacon hooked up I can't I'm working from home"
We responded:
"Mr. Knipper,
Sorry for your inconvenience, but a decision to work from home was made due to the freezing moisture and all area schools being cancelled.
I was looking for your policies, but noticed you are not in our book of business. I reached out to my team and they said they did try to help you. Maybe you can call your agent’s office and they can help or stop by tomorrow. I would love to meet you.
Mark"
Profile photo of Marcelina Hernandez

Marcelina Hernandez

January 22, 2026

5  out of  5
rating by Marcelina Hernandez
"Stacy is absolutely amazing and I love my rates and being with state farm"
We responded:
"Marcelina,
Thank you so much for your review. We are so happy you are with us here at State Farm.
Sincerely,
Mark"
Profile photo of Kevin D Martin

Kevin D Martin

January 15, 2026

5  out of  5
rating by Kevin D Martin
"Nichole has always been the best. She has always taken care of my needs very promptly. I recommend anyone yo contact her for their insurance needs. Thank you so much for staying on top of everything."
We responded:
"Thanks Kevin! We appreciate your business for all these years.
Mark "
Profile photo of Lauren Owen

Lauren Owen

January 15, 2026

5  out of  5
rating by Lauren Owen
"Nicole is amazing! She is so helpful and willing to go the extra mile! The Mark Elder office is fantastic!"
We responded:
"Thank you Lauren! Nichole does an awesome job here at the office. We appreciate your business.
Mark "
Profile photo of Pam Pegues

Pam Pegues

January 15, 2026

5  out of  5
rating by Pam Pegues
"They always answer the phone, and are so helpful. Knowledgeable and expedient."
We responded:
"Pam, thank you for your 5 star review. We appreciate your business.
Mark "
Profile photo of Mary Cabello

Mary Cabello

January 15, 2026

5  out of  5
rating by Mary Cabello
"Wesley Folsom was great and very informative 👍"
We responded:
"Thank you Mary, we really appreciate your 5 star review. We’re here to help you.
Mark"
Profile photo of Cassandra Sparkman

Cassandra Sparkman

January 12, 2026

5  out of  5
rating by Cassandra Sparkman
"This office is always prompt and efficient. They are very helpful with any questions or issues, and will assist with cost saving bundles and savings."
We responded:
"Cassandra,
Thank you for your 5 Star Review we really appreciate it. Our office works hard to help our customers.
Mark"
Profile photo of Micah Brown

Micah Brown

January 10, 2026

5  out of  5
rating by Micah Brown
"Excellent communication and they quickly resolved my issue"
We responded:
"Micah,
Thank you for the 5 star review. We really appreciate it.
Mark"
Profile photo of Randy Koppenhaver

Randy Koppenhaver

January 9, 2026

5  out of  5
rating by Randy Koppenhaver
"Stacy has been so great, helping us with any insurance issue we have questions about. We have dealt with Stacy since 2020 and she has always been very helpful. Everyone at Mark Elder’s office is amazing to work with."
We responded:
"Randy,
Thank you for being a long time customer and your kind words.
Sincerely,
Mark"
Profile photo of Cameron Wilson

Cameron Wilson

January 8, 2026

5  out of  5
rating by Cameron Wilson
"Moved to New Braunfels and switched agents. With the help of Cole the transition was smooth and easy. Highly recommend!"
We responded:
"Thanks Cameron! We look forward to helping you with your insurance needs.
Mark"
Profile photo of Andrew Rothlein

Andrew Rothlein

January 7, 2026

5  out of  5
rating by Andrew Rothlein
"I have had State Farm for many years
Stacey Martin from MarK Elders office has gone above and beyond to make sure that my family gets the best deals
I highly recommend them"
We responded:
"Thank you for your 5-Star review. We try to go above for all our customers and Stacy is an all-star.
Thank you!
Mark"