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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Kelsey Hamrick

August 27, 2024

5  out of  5
rating by Kelsey Hamrick
"Highly recommend this office! We switched our auto AND gained a life policy while saving double! Thank you so much to Cole Irby for helping us out!"
We responded:
"Kelsey, We are so glad Cole was able to help you Ben with your policies. Cole loves helping customers. Thank you, Mark "
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H

August 23, 2024

5  out of  5
rating by H
"Great service and such kind staff! Been with them several years and they have very competitive pricing! Most of my family has also switched to this office."
We responded:
"Thank you H, We really appreciate your business. Mark"
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Tri-County Monuments

August 22, 2024

5  out of  5
rating by Tri-County Monuments
"Great customer service and prompt responses. Sarissa has been great at getting information to us when needed."
We responded:
"Thank you for your kind words. Sarissa really loves taking care of our customers. Thank you, Mark"
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Jamie Fullerton

August 20, 2024

5  out of  5
rating by Jamie Fullerton
"I love how excellent the agents are at this State Farm, Nichole helped me so much with my life and auto insurance! I would 100% recommend going to this location!!"
We responded:
"Thank you Jamie, Nichole is awesome and loves helping our customers. Mark"
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Carter Nash

August 20, 2024

5  out of  5
rating by Carter Nash
"Excellent agents that helped me with my renters insurance. Super friendly and efficient, would recommend!!"
We responded:
"Thank you Carter, Have a great school year. Mark"
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Traci Green

August 19, 2024

5  out of  5
rating by Traci Green
"Purchased a life policy recently and highly recommend. Quick, reasonable, and very knowledgeable. Thanks Cole for all of your help!"
We responded:
"Thank you Traci! We look forward to helping you with all your insurance needs. Mark"
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Michelle L

February 8, 2024

5  out of  5
rating by Michelle L
"I could not ask for a better group of agents. Every time we need help, they are very friendly and quick to assist. Have been a part of this team for many years and have never been disappointed. Thank you to all."
We responded:
"Thank you so much for your kind words Michelle. In today’s world we just want to much sure we are helping every family we can. Mark"
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Jason Wilkinson

January 25, 2024

5  out of  5
rating by Jason Wilkinson
"Wesley Folsom is amazing! He’s always on top of it and helping us anytime we need it!"
We responded:
"Thanks Jason, Wesley is amazing and thank you for trusting in us to help you and your family. Mark"
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Michael Rye

November 27, 2023

5  out of  5
rating by Michael Rye
"Been with them for 6+ years. I think that says it all."
We responded:
"Thank you Michael, we appreciate your business. "
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Allie Posey

October 6, 2023

5  out of  5
rating by Allie Posey
"I love this place and every staff member I’ve met there. Specially Nichole and Stacy (I think? Her office was next to Nichole’s desk) were SO comforting and kind and genuine. They truly made me feel like everything would be ok."
We responded:
"Thank you Allie, We truly appreciate your kind words. Mark"
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Candida Ontiveros

September 1, 2023

5  out of  5
rating by Candida Ontiveros
"Sarissa has been working with me on an insurance matter. The office and its staff are always friendly and most of all professional. Thanks"
We responded:
"Thank you Candida, Sarissa and the office value our customers and we are always here to help. Thank you, Mark "
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Tyler Everhart

August 18, 2023

5  out of  5
rating by Tyler Everhart
"I was unsure of the process to get insurance but Wesley did exceptional at guiding me throughout it all. I appreciate that he took the time to go over the coverage details so you can understand exactly how and what is covered. I would recommend any one to this office !"
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Amy Parker

April 26, 2023

5  out of  5
rating by Amy Parker
"Stacy Martin has always gone above & beyond to make sure all of our insurance needs are taken care of"
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Jan Marchiori

April 18, 2023

5  out of  5
rating by Jan Marchiori
"Wonderful customer service!"
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Mariyah Vasquez

November 10, 2022

5  out of  5
rating by Mariyah Vasquez
"This year was the first time I have ever dealt with anything insurance related in all 26 years of my life. Naturally, it can seem very overwhelming. I was referred to Wesley who made the whole process so easy, and was very patient with any questions I had. At the end, I learned a lot and felt great with my decision. Wesley was so helpful with everything! I will be sending all my friends here, thank you all at Mark Elder State Farm!"
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Dolly Scruggs

September 23, 2022

5  out of  5
rating by Dolly Scruggs
"Insurance is one of those things in life that you have to have but always seems to be a hassle or unnecessary stress in life. Since switching to Mark’s office at State Farm, I have experienced nothing but the absolute best with service and customer experience. I have never had a question or concern that remained unresolved nor felt neglected when any issue has arose. I usually work with Wesley Folsom directly, but all team members have done nothing but go the extra mile when servicing my policies. State Farm is a large company but being insured at Mark’s office exhorts a feeling of being part of a family. I’ve never been happier when it comes to insurance with both the coverages, as well as the customer service provided."
We responded:
"Thank you for the 5 star review, Dolly! Your kind words sharing your experience with our team truly makes our day! It is always our pleasure to be able to assist you with any of your insurance questions or needs. We are honored to have you as a part of our agency family and we look forward to assisting you with any of your future insurance needs"
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MJ StJohn

September 16, 2022

1  out of  5
rating by MJ StJohn
"This office has been the worst experience of my life. I have never had such a screwed up insurance policy that I have had to assign to another agent and have them fix like I did with them. Stay clear of this office. They will not call you back. They will not return your emails. They will not explain anything to you. And their communication is zero. In less than a year's time that I've been with this agency, I have had four account reps assigned to me. My policy is more screwed up than I've ever seen. Even my new agent took a full day to try and figure out what was going on. Save your self time and money by staying clear of this place. They overcharged me, couldn't get the billing right, so every month was a problem. But yet they wouldn't return any of my calls or emails in order to explain to me what the problem was. Once again stay clear. Horrible office. Horrible horrible office who obviously cannot keep staff. Left hand has no idea what the right hand is doing."
We responded:
"MJ St John, We would love for you to give us a call. We looked for your information and it’s no where in our system of customers old or new. This does not reflect our office values that we pride ourselves on. We look forward to hearing from you. Mark"
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olivia carr

August 31, 2022

5  out of  5
rating by olivia carr
"As a young adult anything insurance related can seem overwhelming. Mark Elder State Farm, and specifically Wesley made the whole process super easy. I learned a lot and felt confident in my choice. Wesley was extremely helpful and walked me through each step and answered my questions thoroughly. Thank you Wesley & thank you Mark Elder State Farm."
We responded:
"Your welcome, Olivia! We are so glad that we could help you navigate through the insurance process! Wesley always goes the extra mile to provide you with friendly, professional and thorough customer care! Thank you for the wonderful review and for your kind words. We are here to assist you with any of your insurance questions or needs and we look forward to doing so for many years to come!"
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mitch durst

June 19, 2022

5  out of  5
rating by mitch durst
"Moving from WV. One stop for Home auto and rental insurance. Wt SF since 1981!"
We responded:
"Thank you for the wonderful review, Mitch! Welcome to Texas and to our agency family! We look forward to assisting you with any of your insurance questions or need for many years to come!"
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Robin Leffingwell

May 28, 2021

4  out of  5
rating by Robin Leffingwell
"They had someone answering the phone that didn't know what to do..."
We responded:
"Robin, we truly apologize that you feel this way. I do want you to know that your concern has been addressed and we would love to be able to help and answer any questions you have so please feel free to give us a call at anytime!"
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Safety Shield

May 6, 2021

5  out of  5
rating by Safety Shield
"Stacy was very helpful! We’ve been with Texas Farm Bureau for many years. We hated to leave them after all of this time but Stacy at State Farm offered better coverage at a better rate by far!! Great communication is an important attribute as well!!! Thank You Stacy!!!!!"
We responded:
"Thank you so much for the great feedback! We truly appreciate the review!!"
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Lee Cabibi

December 7, 2020

5  out of  5
rating by Lee Cabibi
"Stacy , Sarissa and Emily have been very professional while being very friendly and helpful. They will take the time to answer you questions as best they know how or find out promptly what the answer is. If you go with State Farm you are going to get the same rate from all the offices in town so you should go to one that knows how to communicate pleasantly as the Mark Elder office does."
We responded:
"Thank you for the wonderful review and for recognizing my team for their efforts to provide you with great customer care, Lee! We all appreciate your kind words. It is our pleasure to be able to assist you with any of your insurance questions or needs. Never hesitate to contact us. We are here to help protect you and bring you peace of mind!"
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Brandon White

October 6, 2020

5  out of  5
rating by Brandon White
"I use state farm for my auto and home insurances they have been lower then anyone else and are awesome to deal with. They responded back in a timely manor and are very help. since i have multiple car and multiple home insurance im always looking for the best pricing and discount."
We responded:
"Thank you so much for this 5 star review, Brandon! We appreciate you sharing your experience with our agency here! Never hesitate to contact us with any of your insurance questions or needs. We are here to help protect you and bring you peace of mind!"
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Alexandria Sanders

October 6, 2020

5  out of  5
rating by Alexandria Sanders
"Josh helped save me so much money, he was very professional and he was able to give us a policy that fit my families needs. Highly recommend!"
We responded:
"Thank you for this great review and for recommending our agency, Alexandria! We are pleased that Josh was able to provide you with the insurance you needed at a value you deserve! We are honored to have earned your business and look forward to helping you with your insurance needs for years to come!"
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Josh

July 21, 2020

5  out of  5
rating by Josh
"Great team there under spectacular management. Very professional and will do everything in their power to help you. Switch to Mark Elder State Farm!"
We responded:
"We pride ourselves in educating our clients in all aspects of insurance, as we believe to the most important aspect of our job. We're honored to have earned your business!"