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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Michelle L

February 8, 2024

5  out of  5 rating by Michelle L
"I could not ask for a better group of agents. Every time we need help, they are very friendly and quick to assist. Have been a part of this team for many years and have never been disappointed. Thank you to all."
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Jason Wilkinson

January 25, 2024

5  out of  5 rating by Jason Wilkinson
"Wesley Folsom is amazing! He’s always on top of it and helping us anytime we need it!"
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Michael Rye

November 27, 2023

5  out of  5 rating by Michael Rye
"Been with them for 6+ years. I think that says it all."
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Allie Posey

October 6, 2023

5  out of  5 rating by Allie Posey
"I love this place and every staff member I’ve met there. Specially Nichole and Stacy (I think? Her office was next to Nichole’s desk) were SO comforting and kind and genuine. They truly made me feel like everything would be ok."
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Candida Ontiveros

September 1, 2023

5  out of  5 rating by Candida Ontiveros
"Sarissa has been working with me on an insurance matter. The office and its staff are always friendly and most of all professional. Thanks"
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Tyler Everhart

August 18, 2023

5  out of  5 rating by Tyler Everhart
"I was unsure of the process to get insurance but Wesley did exceptional at guiding me throughout it all. I appreciate that he took the time to go over the coverage details so you can understand exactly how and what is covered. I would recommend any one to this office !"
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Amy Parker

April 26, 2023

5  out of  5 rating by Amy Parker
"Stacy Martin has always gone above & beyond to make sure all of our insurance needs are taken care of"
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Jan Marchiori

April 18, 2023

5  out of  5 rating by Jan Marchiori
"Wonderful customer service!"
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Mariyah Vasquez

November 10, 2022

5  out of  5 rating by Mariyah Vasquez
"This year was the first time I have ever dealt with anything insurance related in all 26 years of my life. Naturally, it can seem very overwhelming. I was referred to Wesley who made the whole process so easy, and was very patient with any questions I had. At the end, I learned a lot and felt great with my decision. Wesley was so helpful with everything! I will be sending all my friends here, thank you all at Mark Elder State Farm!"
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Dolly Scruggs

September 23, 2022

5  out of  5 rating by Dolly Scruggs
"Insurance is one of those things in life that you have to have but always seems to be a hassle or unnecessary stress in life. Since switching to Mark’s office at State Farm, I have experienced nothing but the absolute best with service and customer experience. I have never had a question or concern that remained unresolved nor felt neglected when any issue has arose. I usually work with Wesley Folsom directly, but all team members have done nothing but go the extra mile when servicing my policies. State Farm is a large company but being insured at Mark’s office exhorts a feeling of being part of a family. I’ve never been happier when it comes to insurance with both the coverages, as well as the customer service provided."
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MJ StJohn

September 16, 2022

1  out of  5 rating by MJ StJohn
"This office has been the worst experience of my life. I have never had such a screwed up insurance policy that I have had to assign to another agent and have them fix like I did with them. Stay clear of this office. They will not call you back. They will not return your emails. They will not explain anything to you. And their communication is zero. In less than a year's time that I've been with this agency, I have had four account reps assigned to me. My policy is more screwed up than I've ever seen. Even my new agent took a full day to try and figure out what was going on. Save your self time and money by staying clear of this place. They overcharged me, couldn't get the billing right, so every month was a problem. But yet they wouldn't return any of my calls or emails in order to explain to me what the problem was. Once again stay clear. Horrible office. Horrible horrible office who obviously cannot keep staff. Left hand has no idea what the right hand is doing."
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olivia carr

August 31, 2022

5  out of  5 rating by olivia carr
"As a young adult anything insurance related can seem overwhelming. Mark Elder State Farm, and specifically Wesley made the whole process super easy. I learned a lot and felt confident in my choice. Wesley was extremely helpful and walked me through each step and answered my questions thoroughly. Thank you Wesley & thank you Mark Elder State Farm."
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mitch durst

June 19, 2022

5  out of  5 rating by mitch durst
"Moving from WV. One stop for Home auto and rental insurance. Wt SF since 1981!"
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Robin Leffingwell

May 28, 2021

4  out of  5 rating by Robin Leffingwell
"They had someone answering the phone that didn't know what to do..."
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Safety Shield

May 6, 2021

5  out of  5 rating by Safety Shield
"Stacy was very helpful! We’ve been with Texas Farm Bureau for many years. We hated to leave them after all of this time but Stacy at State Farm offered better coverage at a better rate by far!! Great communication is an important attribute as well!!! Thank You Stacy!!!!!"
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Lee Cabibi

December 7, 2020

5  out of  5 rating by Lee Cabibi
"Stacy , Sarissa and Emily have been very professional while being very friendly and helpful. They will take the time to answer you questions as best they know how or find out promptly what the answer is. If you go with State Farm you are going to get the same rate from all the offices in town so you should go to one that knows how to communicate pleasantly as the Mark Elder office does."
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Brandon White

October 6, 2020

5  out of  5 rating by Brandon White
"I use state farm for my auto and home insurances they have been lower then anyone else and are awesome to deal with. They responded back in a timely manor and are very help. since i have multiple car and multiple home insurance im always looking for the best pricing and discount."
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Alexandria Sanders

October 6, 2020

5  out of  5 rating by Alexandria Sanders
"Josh helped save me so much money, he was very professional and he was able to give us a policy that fit my families needs. Highly recommend!"
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July 21, 2020

5  out of  5 rating by Josh
"Great team there under spectacular management. Very professional and will do everything in their power to help you. Switch to Mark Elder State Farm!"
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Ida Castaneda

November 19, 2019

5  out of  5 rating by Ida Castaneda
"Mark Elder has been my Agent for many years. I always feel weclome when I drop into the office. If you are looking for a great Insurance Agent give Mark a call."
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ANGELA ALLEN, at Keller Williams City View

November 14, 2019

5  out of  5 rating by ANGELA ALLEN, at Keller Williams City View
"I absolutely love Mark and everyone at this office. Super knowledgable and very helpful with all your insurance needs!"
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Wally Henderson

August 28, 2019

5  out of  5 rating by Wally Henderson
"Best Insurance Agencey in Town. I highly recommend them for all your insurance needs."
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Donald Knebel

June 12, 2019

5  out of  5 rating by Donald Knebel
"Mark and Staff are the best in the business. I highly recommed them for all your insurance need ."
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Amy Pierce

June 12, 2019

5  out of  5 rating by Amy Pierce
"Mark Elder and team...especially Stacy, stepped up during a very stressful car accident helped me through the whole claim process and made it as easy as possible! I have been Stacy’s client for 5 plus years and she has always been there for any and all of my insurance needs and more! She is truly a great State Farm Agent and a good friend! Thank you and the team for making this very possible and helping me feel relieved and safe!! ❤️"
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Kelly Gordon

February 25, 2019

5  out of  5 rating by Kelly Gordon
"What a fantastic experience, friendly staff and agent, had all my questions answered in great detail. I would HIGHLY recommend this agent. Thanks Mark to you and your great staff."