State Farm® Insurance Agent Mark Elder

"This year was the first time I have ever dealt with anything insurance related in all 26 years of my life. Naturally, it can seem very overwhelming. I was referred to Wesley who made the whole process so easy, and was very patient with any questions I had. At the end, I learned a lot and felt great with my decision. Wesley was so helpful with everything! I will be sending all my friends here, thank you all at Mark Elder State Farm!"

"Insurance is one of those things in life that you have to have but always seems to be a hassle or unnecessary stress in life. Since switching to Mark’s office at State Farm, I have experienced nothing but the absolute best with service and customer experience. I have never had a question or concern that remained unresolved nor felt neglected when any issue has arose. I usually work with Wesley Folsom directly, but all team members have done nothing but go the extra mile when servicing my policies. State Farm is a large company but being insured at Mark’s office exhorts a feeling of being part of a family. I’ve never been happier when it comes to insurance with both the coverages, as well as the customer service provided."

"This office has been the worst experience of my life. I have never had such a screwed up insurance policy that I have had to assign to another agent and have them fix like I did with them. Stay clear of this office. They will not call you back. They will not return your emails. They will not explain anything to you. And their communication is zero. In less than a year's time that I've been with this agency, I have had four account reps assigned to me. My policy is more screwed up than I've ever seen. Even my new agent took a full day to try and figure out what was going on. Save your self time and money by staying clear of this place. They overcharged me, couldn't get the billing right, so every month was a problem. But yet they wouldn't return any of my calls or emails in order to explain to me what the problem was. Once again stay clear. Horrible office. Horrible horrible office who obviously cannot keep staff. Left hand has no idea what the right hand is doing."

"As a young adult anything insurance related can seem overwhelming. Mark Elder State Farm, and specifically Wesley made the whole process super easy. I learned a lot and felt confident in my choice. Wesley was extremely helpful and walked me through each step and answered my questions thoroughly. Thank you Wesley & thank you Mark Elder State Farm."

"Stacy was very helpful! We’ve been with Texas Farm Bureau for many years. We hated to leave them after all of this time but Stacy at State Farm offered better coverage at a better rate by far!! Great communication is an important attribute as well!!! Thank You Stacy!!!!!"

"Stacy , Sarissa and Emily have been very professional while being very friendly and helpful. They will take the time to answer you questions as best they know how or find out promptly what the answer is. If you go with State Farm you are going to get the same rate from all the offices in town so you should go to one that knows how to communicate pleasantly as the Mark Elder office does."

"I use state farm for my auto and home insurances they have been lower then anyone else and are awesome to deal with. They responded back in a timely manor and are very help. since i have multiple car and multiple home insurance im always looking for the best pricing and discount."

"Mark Elder and team...especially Stacy, stepped up during a very stressful car accident helped me through the whole claim process and made it as easy as possible! I have been Stacy’s client for 5 plus years and she has always been there for any and all of my insurance needs and more! She is truly a great State Farm Agent and a good friend! Thank you and the team for making this very possible and helping me feel relieved and safe!! ❤️"

"Been with them for about 2 years they are always professional and take care of me. Got hit about 6 months ago and stacy handled all my rentals and helped get my car back in 3 days. They always let me know if changes are about to be made on my policy before hand. Very impressed with this office."

"This has been the best experience with any agent and the staff (all of them). They are the greatest help and go above and beyond to make sure we are taken care of. I’ve had State Farm for many, many years and I would never change. But leaving Mark and his office would never happen. All my needs have always been met and all my questions, always answered. They make sure I am getting the best quality that is offered!! Mark thanks for looking out for us and making us feel safe!"

"I have been a customer in Mark Elders office for nearly 4 years. Approximately 1 year ago I was informed I was required to add a state required coverage to my auto policy. I did not take time to review this as this was required according to his office. Then 3 or 4 months ago I recieved a letter from Statefarm informing me that I have 2 coverages and by law I can only keep one of the two. Btw this other coverage was the one that Marks office required I add under the guise of it being a state law. I did not call immediately (a couple months) to select which of the two coverages I want to keep. After I finally contact the office the employee confirmed that yes one had to be cancelled since by law I could only maintain one. To which asked what would have happened if I made a claim from these overlapping coverage. She replied "you wouldn't have been paid, because you were not allowed to have both." I then requested a refund since the 2nd coverage was forced upon me and had no value because claims would not have been paid. She informed me that Mark would have to address this, but he is out of town and will either refund the policy or call me about it on Monday. I never got a call from Mark about this, but I did get an email stating that I would not be getting a refund and part of the reason was that I did not submit a change form sooner. BTW, WE ARE TAKING ABOUT $10 OR SO IN DISPUTE!! It cost me $100 of my time asking for the $10. Not to mention I have been with Statefarm for 20 years, homeowners, renters, and auto. But that is not important to him or his office. Stay far away from this office. I am taking this to the Texas Auto Insurance Board and let Mark deal with them."