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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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James Whitley

March 26, 2025

5  out of  5
rating by James Whitley
"Stacy and Nichole have been a great help when I have had questions. Have helped with everything tremendously."
We responded:
"James, Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor! Sincerely, Mark "
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Elvia Susong

March 26, 2025

5  out of  5
rating by Elvia Susong
"I’ve been working with Stacy, I have been a long-time customer, and we had a great claims experience!!!!"
We responded:
"Thank you Elvia for your review! We appreciate your business and want to always do everything we can to help our customers. Stacy is Awesome! :) Thank you, Mark "
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Seth Teel

March 5, 2025

5  out of  5
rating by Seth Teel
"We've been using Mark Elder - State Farm, with Stacy Martin as our agent, for the better part of decade. They have been great to work with for both our personal and investment property insurance as well as out auto and motorcycle policies. Highly recommend!"
We responded:
"Seth, Thank you for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything you need please let us know. Thank you, Mark "
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Bipin Patel

February 19, 2025

5  out of  5
rating by Bipin Patel
"Stacy at Marks office really helped me out. Highly recommend her."
We responded:
"Thank you Bipin for your 5-star review! My State Farm team and I are happy to be your good neighbor! Thank you, Mark "
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Amy Justis

February 12, 2025

5  out of  5
rating by Amy Justis
"Stacy is awesome! She’s is extremely knowledgeable, always extremely helpful, always has a smile on her face!"
We responded:
"We appreciate your review! Stacy is awesome and she love taking care of our customers. Thank you, Mark "
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Jay Robertson

February 12, 2025

5  out of  5
rating by Jay Robertson
"My wife and I just switched over to State Farm. Wesley was very helpful and quick to respond with everything we asked for. We couldn’t be more pleased with his customer service. Highly recommend!"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor! Thank you, Mark "
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Dee Shaar

February 12, 2025

5  out of  5
rating by Dee Shaar
"I just wanted to take a moment to recognize how incredible Wesley has been in assisting me for many years. From the very start, Wesley’s professionalism, kindness, and genuine willingness to help stood out. He went above and beyond to make sure all my questions were answered and that I was completely satisfied with my experience. It’s rare to encounter such exceptional customer service these days, and Wesley truly made the entire process seamless and stress-free. I would highly recommend Wesley—he would be a great asset to any team and a pleasure to work with! I stayed with State Farm as long as I did because of Wesley! Thank you Wesley Denise Shaar"
We responded:
"Thank you for your positive feedback! Wesley is awesome and always takes good care of your customers. Thank you, Mark "
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Katie Edwards

February 7, 2025

5  out of  5
rating by Katie Edwards
"This office is hands down the best in New Braunfels. They handle my homeowners and auto insurance policies. Wesley is always attentive to my needs and provides quick and reliable service. Thank you Mark Edler and insurance team!"
We responded:
"Thank you for your feedback! We appreciate your business. Wesley is an awesome team member. Please let us know if you need anything. Thank you, Mark "
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Renee Billeaudeaux

January 23, 2025

5  out of  5
rating by Renee Billeaudeaux
"I worked with Stacy Martin to get an insurance policy for my new Tesla. She found me extra savings and was the lowest quote I'd found amongst competitors like USAA and Costco. Stacy will take the best care of you and your home or vehicle. Quick and simple!"
We responded:
"Thank you for your review. Stacy loves helping our customers. Your satisfaction is our top priority! Thank you! Mark "
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Todd Emery

January 14, 2025

5  out of  5
rating by Todd Emery
"We made the change to State Farm a few months ago after speaking with Stacy Martin. She is very knowledgeable and professional, efficient, courteous and kind. Since our move to State Farm we had to file two separate claims, one for theft of vehicle and another uninsured motorist claim. In each instance Stacy was just a phone call away. After making each of those calls she had all the answers and instruction for us to make the process so smooth. From then on we knew that we were going to be taken care of, and we were. State Farm has been great! Stacy is amazing!"
We responded:
"Thank you for your 5-star review! Stacy and our State Farm team are so happy to help you and your family. Sincerely, Mark "
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Sydney Longoria

December 13, 2024

5  out of  5
rating by Sydney Longoria
"I worked with Cole to get auto insurance and he was super helpful. He took his time in explaining all of the available options and listened to my needs. Overall working with Cole was really easy."
We responded:
"Thank you for your positive feedback! We really appreciate it. We are here to help, Mark "
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Alison Sanders

December 11, 2024

5  out of  5
rating by Alison Sanders
"Mark’s office staff is just wonderful! Cole was very knowledgeable and walked me through everything I needed. Cole saved me a lot of money!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! Cole is one of our Great team members. Thank you, Mark "
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KIM TEISSERE

December 11, 2024

5  out of  5
rating by KIM TEISSERE
"Nichole was wonderful to work with. She was super helpful and took the guess work out of switching my insurance over as I relocated to Texas. Thanks again for being so helpful!"
We responded:
"Thank you for taking the time to share a review. Nichole is wonderful and loves helping our customers. If you ever have any questions or need assistance, we’re here to help! Thank you, Mark "
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David Koger

December 11, 2024

5  out of  5
rating by David Koger
"Recently switched over and worked with Nichole and I had to come give her praise for how well she handled my move over. Dealing with insurance is always something that gives me stress, but Nichole made it one of the easiest experiences for me. Not only was she thoughtful and considerate of my concerns, but she brought a ton of knowledge that made me feel even more confident in my decision to switch. When I am ready to switch my homeowners I know where I’ll be going."
We responded:
"Thank you for your 5-star review! Nichole is Awesome and loves helping our customers. Please let us know if you need anything from us. Thank you, Mark"
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Admin

December 6, 2024

5  out of  5
rating by Admin
"We just switched to State Farm, and Lauren has helped us every step of the way. She has been so helpful, and we are extremely grateful for her patience and attention to detail throughout this process. Thank you, Lauren! You have been absolutely amazing!"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help! Mark "
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Mike

December 6, 2024

5  out of  5
rating by Mike
"Lauren has been absolutely amazing! She made the transition from my previous insurance company so easy and hassle free. We couldn't be happier with the support and communication we have recieved throughout the process. Lauren has saved us thousands and we are so thankful for her."
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with Lauren; your satisfaction is our top priority! We look forward to continuing to support your insurance needs. Thank you, Mark "
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Emily Poblano

December 6, 2024

5  out of  5
rating by Emily Poblano
"Lauren is probably the best person to go to for any and all insurance needs, she was not only able to put me onto my husbands insurance, she also was able to make sure that we had the best rates possible for our coverage. She is only a call away!!!!! I highly recommend getting in contact with her for all of your insurance needs:))!!!"
We responded:
"Thank you for your review! We’re so happy you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs. Lauren is one of our awesome Team Members! Thank you, Mark "
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Timothy Moore

December 6, 2024

5  out of  5
rating by Timothy Moore
"Lauren is amazing!!!! Go to her with all your insurance needs💯"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor! Lauren is Amazing! Thank you, Mark "
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Tyler Fisher

December 4, 2024

5  out of  5
rating by Tyler Fisher
"Gret office! Helped me switch my auto insurance to get lower rates and made the process very simple and pain free."
We responded:
"We appreciate your review! I am so happy to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help! Mark "
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Danica Moore

November 25, 2024

5  out of  5
rating by Danica Moore
"Great office and staff! Stacy, who has been my main point of contact, has been incredibly helpful and always available whenever I had questions or needed assistance. She took the time to explain everything clearly and made sure I felt confident with my coverage."
We responded:
"Thank you, Danica. If there is anything else we can do to help, please let us know! "
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Joseph Hagne

November 25, 2024

5  out of  5
rating by Joseph Hagne
"Lauren was absolutely on point with all our needs! Saved us over $1000 a month! It’s Lauren from State Farm for us moving forward!"
We responded:
"We’re thankful for your feedback! Lauren is a RockStar! Let us know if you need anything else."
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Fayemeh Hagne

November 25, 2024

5  out of  5
rating by Fayemeh Hagne
"We sure did luck out landing Lauren as our agent - friendly, knowledgeable, & you can really tell she truly cares about her clientele! Hands down, the best around!"
We responded:
"We’re honored by your positive feedback! If there is anything else we can do for your insurance needs, just let us know!"
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Christi Berghofer

November 25, 2024

5  out of  5
rating by Christi Berghofer
"Wesley at Mark Elder State Farm was incredible. He took the time to explain how the policies work and answer all my questions. Being a local office, it gives that level of comfort on top of the known big State Farm name. I felt so good knowing I’m covered and covered well with Mark’s office. Would recommend to everyone."
We responded:
"Thank you for your feedback! I know Wesley loves helping you!"
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Conner Baird

November 25, 2024

5  out of  5
rating by Conner Baird
"Lauren was great to work with! Switched over to home as well as auto in a matter of minutes, very easy transition highly recommend"
We responded:
"Thank you Conner, Lauren is awesome! "
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Kelsey Hamrick

August 27, 2024

5  out of  5
rating by Kelsey Hamrick
"Highly recommend this office! We switched our auto AND gained a life policy while saving double! Thank you so much to Cole Irby for helping us out!"
We responded:
"Kelsey, We are so glad Cole was able to help you Ben with your policies. Cole loves helping customers. Thank you, Mark "